Contract Technical Writer II

HMA is the premier third-party health plan administrator across the PNW and beyond. We relentlessly deliver on our promise to provide medium to large-size employers with customized health plans. We offer various high-quality, affordable healthcare plan options supported with best-in-class customer service.

We are proud to say that for four years, HMA has been chosen as a 'Washington's Best Workplaces' by our Staff and PSBJ. Our vision, 'Proving What's Possible in Healthcare,' and our values, People First!, Be Extraordinary, Work Courageously, Own It, and Win Together, shape our culture, influence our decisions, and drive our results.

What we are looking for: We are always searching for unique people to diversify our team. We only hire people that care deeply about others, thrive in evolving environments, gain satisfaction from being part of a team, are motivated by tackling complex challenges, are courageous enough to share ideas, action-oriented, resilient, and results-driven.

What you can expect: You can expect an inclusive, flexible, and fun culture, comprehensive salary, pay transparency, benefits, and time off package with plenty of personal development and growth opportunities. If you are looking for meaningful work, a clear purpose, high standards, work/life balance, and the ability to contribute to something important, find out more about us at: https://www.accesshma.com/

How YOU will make a Difference:

HMA's Technical Writer is responsible for collaborating with team members across the organization to create and update process and system documentation for end users. We are in the middle of a documentation evolution focused on ensuring all team members have visibility and accountability to controlled documentation of standardized processes that will improve quality and enable consistent execution of job tasks and responsibilities.

What YOU will do:

• Actively manage the change request process including document updates, review process, and version control
• Write and/or edit process- and procedure-related content, tailoring the content to the appropriate audience and in accordance with team and company style guidelines
• Coordinate with the author and/or stakeholders to review and gain approval of the final output prior to publishing
• Effectively manage the planning and execution of long-term projects with functional areas like Product/Marketing, Claims, Enrollment, and Member Services; work with key stakeholders to consolidate and develop controlled documentation for end users
• Effectively communicate and collaborate with requestors and stakeholders, keeping team members regularly informed about status and progress, opportunities for consideration, and documentation best practices
• Champion the creation of standardized processes and documentation for consistent use by all team members
• Document the Technical Writing team's internal processes
• Identify, develop, and implement technical writing and documentation management best practices and industry standards
• Design, plan, and deliver content solutions that meet the needs of internal customers and business owners
• Learn, use, and challenge current style, standards, and processes and identify opportunities for maturation

Knowledge, Experience, and Key Attributes needed for Success:

• BA degree in English, technical communications, or related discipline required
• 3-5+ years of meaningful technical writing experience; technical writing certification a plus
• Advanced knowledge of MS Office Suite, including Word and SharePoint
• Working knowledge of Adobe applications including Acrobat
• Experience in the healthcare or health insurance field a plus
• Experience in content management systems and graphics tools a plus

Compensation:
The base salary range for this position in the greater Seattle area is $39/hr - $45/hr for a level II and varies dependent on geography, skills, experience, education, and other job or market-related factors. While we are looking for level II, we may consider level III for highly qualified candidates. For more information about HMA, visit www.accesshma.com

Disclaimer: The salary, other compensation, and benefits information are accurate as of this posting date. HMA reserves the right to modify this information at any time, subject to applicable law.

We hire people from across the US (excluding the state of Hawaii and the cities of Los Angeles and San Francisco.)

HMA requires a background screen prior to employment.

Protected Health Information (PHI) Access Healthcare Management Administrators (HMA); employees may encounter protected health information (PHI) in the regular course of their work. All PHI shall be used and disclosed on a need-to-know-basis and according to HMA's standard policies and procedures.

HMA is an Equal Opportunity Employer.

For more information about HMA, visit www.accesshma.com.

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